Refund policy

Effective Date: March 16, 2026

Valliani Jewelers ("we," "us," or "our") wants you to be completely satisfied with every purchase. This Returns & Exchanges Policy explains how returns, refunds, and exchanges work when you shop with us online or in store.

By making a purchase from Valliani Jewelers, you acknowledge that you have read and understood this policy.

1. Overview

We stand behind the quality of our jewelry and watches. If you are not fully satisfied with your order, you may be eligible to return or exchange eligible items within the timeframes and conditions described in this policy.

This policy applies to purchases made through our website and, where noted, at our retail locations. Certain terms may vary between online and in-store transactions.

2. Eligibility for Returns and Exchanges

To qualify for a return or exchange, an item must meet all of the following requirements:

• Returned within 30 days of receipt
• In its original, unworn, and unaltered condition
• Accompanied by all original packaging, certificates, appraisals, and documentation
• Accompanied by any free gifts or promotional items included with the purchase
• Not classified as a non-returnable or final-sale item (see Section 4)

We reserve the right to refuse returns or exchanges that do not meet these requirements.

3. Return and Exchange Timeframe

You may return or exchange eligible items within 30 days from the date you receive your order.

For watch exchanges, unworn and unaltered watches with original packaging and documentation may be exchanged in accordance with the terms outlined in Section 5.

Returns or exchanges initiated after the applicable timeframe may not be accepted.

4. Items Not Eligible for Return or Refund

The following items and circumstances are not eligible for return or refund:

• Special orders
• Customized items, including sized, engraved, or otherwise personalized merchandise
• Used, worn, altered, resized, engraved, or damaged merchandise
• Items missing original packaging, certificates, appraisals, or documentation
• Items returned without included free gifts or promotional products
• Items that show signs of wear or use

If a returned item does not meet our condition requirements, we may decline the return or issue a partial refund at our discretion.

5. Watches

Watches are subject to the following additional terms:

• Watches must be unworn, unaltered, and returned with all original packaging and documents
• Watch warranties are provided by the manufacturer and are subject to their terms and conditions
• Watches cannot be exchanged for jewelry items
• Eligible watch exchanges may be completed by mail or at one of our retail locations during business hours

For warranty-related service or repairs, please contact us or the manufacturer directly in accordance with the warranty documentation provided with your purchase.

6. How to Initiate a Return or Exchange

a. Online Purchases

If you purchased through our website, you may begin a return or exchange by contacting our customer service team or following the return instructions provided with your order confirmation.

b. In-Store Purchases

Items purchased at a Valliani Jewelers retail location may be returned or exchanged in store in accordance with our in-store policies. This online policy applies specifically to web purchases and does not replace or alter in-store return and exchange guidelines.

c. Exchange Options

Eligible exchanges may be completed by:

• Shipping the item back to us for processing
• Visiting any of our local retail store locations

7. How to Prepare and Ship Your Return

To help ensure your return is processed smoothly, please follow these steps:

• Package your item securely in its original packaging whenever possible
• Include all original certificates, appraisals, documentation, and free gifts
• Insure your shipment for the full value of the item
• Ship your return to the address below

Return shipping address:

We recommend using a trackable shipping method. Valliani Jewelers is not responsible for items lost or damaged in transit when returning merchandise to us.

8. Refunds

Once your return is received and inspected by our Quality Assurance team, eligible refunds will be processed within a few business days.

Refunds will be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon in writing.

Please note:

• Shipping charges on the original order may be non-refundable, except where required by law
• Processing times may vary depending on your financial institution
• Items that do not pass inspection may be returned to you or handled in accordance with Section 4

9. Exchanges

If you prefer an exchange rather than a refund, eligible items may be exchanged for another product of equal or greater value, subject to availability.

Please note:

• Initial outbound shipping on your original order may be free, where applicable
• Shipping charges may apply for exchange shipments
• Price differences for higher-value exchange items must be paid before the exchange is completed
• Watches may not be exchanged for jewelry items

10. Free Gifts and Promotional Items

Any free gift or promotional item included with your purchase must be returned along with the original item in unused condition.

Returns that are missing a free gift, original packaging, or required documentation cannot be fully refunded.

11. Our Return Process and Inspection

All returned items are reviewed by our Quality Assurance team to confirm they meet our return eligibility standards.

During inspection, we verify:

• Item condition and authenticity
• Completeness of original packaging and documentation
• Compliance with the terms of this policy

After inspection is complete, we will process your approved refund or exchange and notify you as appropriate.

12. Changes to This Policy

We may update this Returns & Exchanges Policy from time to time. Any updates will be posted on our website with a revised effective date.

Your continued use of our Services after changes are posted constitutes your acknowledgment of the updated policy.

13. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

• Email: orders@vallianijewelers.com
• Website: www.vallianijewelers.com
• Mailing Address: 302 Great Mall Drive, Milpitas CA 95035, United States

Our team will be happy to assist you with your return or exchange request.